FAQs

Are you a manufacturer?

Yes, we are a 21-year ISO9001:2015 manufacturer in China. At present, we have about 200 employees and the factory covers an area of 4,000 square meters. We have independent R & D center, can provide one-stop procurement for our clients.

What is your quality warranty?

We offer an industry standard 12-month warranty on all of our products. Warranty is only valid as long as products are utilized and installed correctly. It does not cover any damage sustained from incorrect installation, incorrect usage or use in extremely hazardous environments. Warranty will be void if products have been tampered with an any way by customer such as being opened up for repairs, modified, etc.

Can you help me choose a valve?

Yes. Our sales team has 3-5 years working experience in this industry averagely, while our engineers have more than 10 years working experience. They will help to choose the suitable products according to your needs professionally.

If I cannot find the product on your website, what should I do?

Please contact us directly and we will recommend the most suitable products according to your requirements.

Can I get a sample?

Yes, sample is available. Our sales help you to confirm the sample details

Can I order a customized product?

Yes. You can tell us your requirements and application scenarios, and we will customize products according to your requirements.

How can I get a technical datasheet ?

Please contact us and our designer will make the size drawing for you. We provide a free catalog for you to download. When we deliver the goods, we will also attach the product specification.

What is your payment methods?

T/T,PAYPAL are accepted.

What is your packing methods?

Normally, the valve will be pack in the foam, carton, master carton or wood pallet to defend the damage of exporting. We also could pack basic on your requirement.

What is the delivery time?

For products in stock, we usually deliver them within 1 to 4 working days. For products that require customization, it may take 10 to 15 days. Please contact us for more details.

What is your shipping optional?

Our cooperating transportation companies include DHL, TNT, UPS, etc. Sea transportation, air transportation and express delivery are all available. If you have a specific carrier, please let us know when you place the order.

Can I be your distributor?

Yes, we are always looking for a partner to work together. Wanna details please consult us directly/

For any unanswered issues, please get in touch with our sales team.

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